Have a question about our products or our company? You'll find the most commonly asked questions below.
From January our business operating hours will be limited due to the challenges of COVID-19. We will only be able to despatch orders on Mondays and Thursdays so please bear this in mind when placing any orders. Our Customer service team hours will also be limited but we will aim to respond as soon as possible
How much is delivery?
All of our orders are shipping directly from our UK warehouse.
- International (Royal Mail Rest of World Tracked): $17.99
I want to return an item, what do I do?
You have 21 days from the date of your delivery to return your order. Please contact our customer service team to notify us that you would you like to return an item.
Buyers are responsible for the cost of returning a product. We advise that you use a tracked service.
If your item is damaged or believed to be faulty please contact email@example.com. Please allow up to 48 hours for a response during busy periods. Please note our business hours are Monday – Friday, 9.00am – 5.00pm.
My order is damaged or faulty, what do I do?
Please contact our customer service superheroes at firstname.lastname@example.org who will resolve this for you.
My delivery address is outside the US. Can I order from you?
We welcome orders from outside the US, however we are restricted in what we can supply due to licensing contracts. A message will be displayed at checkout informing you if a particular item cannot be delivered to the nominated delivery address.
Can I cancel my order?
Please email email@example.com as soon as possible and as long as your order hasn’t already left our warehouse we will do our best to cancel the order.